Privacy Policy

Bizovix is a cloud-based ERP product of Mugnee IT Solution, part of Mugnee Group. This notice covers the Bizovix marketing website and information you provide when contacting our team. Use the contact details below for privacy questions or to identify the supplier responsible for your order.

For website inquiries, billing and our own business records, we decide the relevant purpose and handling of the information. For ERP records managed on a customer’s behalf, that customer normally decides the purpose and permitted users; we act on its documented instructions within the agreed service. The actual role depends on the activity and applicable law.

ERP customer databases, employee records and other business data require the product privacy notice and any data-processing agreement supplied with the service. Before uploading business records, agree who controls the data, where it is hosted, who may access it, and the backup, retention and deletion arrangements. This website notice does not replace the privacy and data-processing terms for your ERP deployment.

• When you contact us: the name, email, phone number, company information, requirements and message you choose to send by email, phone, WhatsApp or Messenger.
• For an order or support request: order references, payment confirmations and information needed to identify the purchase or investigate the issue. Share redacted examples instead of complete customer databases wherever possible.
• When you visit: network requests contain an IP address and browser information. Hosting and network providers may process access or security logs. Browser preferences remember your language choices.
• For recruitment: application details and professional links you choose to send to our team. Do not send sensitive identity documents unless a legitimate need and a secure method have been explained.

The website’s contact, career and newsletter forms currently have no connected submission service. An unavailable-delivery message means the details were not sent to our team or stored by those forms. Use the email or phone shown on this site. A WhatsApp consultation button prepares a message; you must send it in WhatsApp to complete the request.

Do not send passwords, PINs, OTPs, full payment-card details or unnecessary sensitive personal information. The marketing website does not ask to read your phone contacts, SMS, call logs or installed apps.

We use relevant information to answer inquiries, discuss a requested demo, prepare or fulfil an order, provide support, handle refunds, consider job applications, protect services and keep records required by law. We rely on the legal basis applicable to the activity, such as a requested pre-contract step, performance of an agreement, a legal obligation or valid consent where required.

A sales or support inquiry is not blanket consent to unrelated marketing. Where marketing requires consent, it must be optional and separate. You may ask us to stop promotional messages without losing essential order or support communications. This website does not use advertising pixels or visitor-analytics cookies in its current setup.

You can decline optional information. If a detail is necessary to identify an order, answer a request or meet a legal duty, we will explain why it is needed and what cannot be completed without it.

• Website delivery: hosting and network services receive requests needed to serve and protect the website. Google Fonts supplies the website fonts and receives normal connection information when those files load.
• Office location: the Contact page includes a Google Maps office map. When the embedded map loads, Google receives connection and device information and may use its own cookies under its privacy terms.
• Language assistance: on the About Us page, if no founder-message language is saved, a request to country.is uses your IP address to estimate your country. This suggests a language; it does not request precise GPS location. The provider receives that request.
• Communication: opening WhatsApp, Messenger or email uses that provider’s service. A consultation link can include the phone number you entered, your selected topic and the page address in a prepared WhatsApp message.
• Orders and lawful requests: necessary information may be shared with authorised staff, payment providers, professional advisers or public authorities for the specific service or legal purpose.

We do not sell personal information collected through this website. Access and sharing must be limited to what the purpose requires. External providers apply their own privacy terms and may process information outside Bangladesh. Applicable transfer restrictions and safeguards must be checked before transferring regulated ERP or sensitive customer data.

A provider engaged to process information for us must receive only what its task requires and have appropriate confidentiality, security and data-handling obligations. Before ERP processing begins, the service arrangements must identify relevant hosting locations, providers and any required approval or notice for changes. This notice does not claim that every service stores data in Bangladesh.

See the Cookie Policy for browser storage and external connections. Opening a third-party website is your choice; this notice does not replace that provider’s notice.

Use sample or redacted records for a demo or support investigation wherever possible. Where access to live ERP records is necessary, an authorised customer contact must agree the purpose and access needed, unless urgent security action or law provides another lawful basis. Access must stay within that purpose and end when no longer needed.

Before enabling an external integration, check which records it receives and who controls them. An integration must not be treated as permission to share unrelated records. ERP processing terms should explain instructions, confidentiality, providers, incident handling, assistance with privacy requests and return or deletion when the service ends.

Keep inquiry information only while needed for the inquiry and related follow-up. Order, payment, complaint and support records may need longer retention for accounting, legal duties or an unresolved dispute. Information must not be kept indefinitely simply because storage is available.

Retention depends on the record type and legal requirement; this notice does not invent one fixed period for every record. You can ask what records are held, the purpose and the retention rule that applies. Where records must be retained, we will explain the reason and restrict unnecessary use. ERP retention and access after cancellation must be recorded in the service agreement.

When information is no longer needed, it should be securely deleted or made non-identifiable. Deleting an active record may not immediately remove a backup copy; backup expiry and any legal hold must be explained, with retained copies restricted from ordinary use. We do not promise an unverified deletion or recovery period.

Language preferences stay in your browser until cleared or replaced. The approximate-country cache is reused for up to 30 minutes in the current browser tab’s session. Clearing browser storage does not delete a message already sent by email or to an external provider.

Personal information must be handled using reasonable safeguards appropriate to its sensitivity, with access limited to people who need it for the agreed purpose. No website or communication method offers absolute security. A security statement is not a promise of a specific certification, encryption arrangement or service level unless documented for your service.

Report suspected exposure through the contact details below. Avoid attaching confidential business records to an initial email or chat. We can first establish what is needed and the appropriate transfer method. Where a breach triggers a legal notification duty, applicable notification requirements remain in force.

Contact support to request access to your information, correction, deletion, a copy, withdrawal of consent or a restriction or objection where the applicable law provides that right. You may also ask about recipients, retention or an external service used with your information.

Describe your request and the contact address or order reference involved. We may verify your identity and authority using only necessary information. Do not send passwords or identity documents in the first message. We will respond within applicable legal deadlines, explain any lawful limitation and identify the next steps. Withdrawing consent does not invalidate earlier lawful processing.

If the request concerns records controlled by your employer or another ERP customer, approach that organisation first; we can assist within our authorised role. You may complain to a competent authority or seek a lawful remedy without surrendering that right by contacting us.

An authorised representative may contact us for you with appropriate proof of authority. We will not disclose another person’s confidential information in answering a request. If a request cannot lawfully be fulfilled in full, we will explain the relevant limitation and available review route.

A lawful demand may require us to preserve or disclose relevant records. We will assess the demand, limit disclosure to what is required and notify the affected person or customer where lawful and practicable. A dispute does not justify unrestricted access to unrelated records.

If a merger, acquisition or transfer of the service involves personal information, it must remain protected during the process. The receiving organisation must honour applicable duties and existing commitments. A material change in the responsible organisation or intended use requires the notice, safeguards and consent required by law.

The website is intended for business decision-makers and authorised adult users. We do not invite children to submit personal information. A parent or guardian who believes a child has provided information can contact us for review and appropriate deletion.

Updates will show a revised date. A new purpose requiring consent must not be treated as authorised merely because this page changed. Material changes affecting an existing agreement require the notice or consent required by that agreement and law.

Read the Terms & Conditions for licence responsibilities and the Cancellation & Refund Policy for orders, refunds and leaving the service.