Terms & Conditions

Bizovix is a cloud-based ERP product of Mugnee IT Solution, part of Mugnee Group. In these terms, “we”, “us” and “our” refer to the supplier identified in your Bizovix order confirmation or signed agreement. The customer is the person or business entering that agreement. A person ordering for a business must have authority to do so.

These terms apply when provided and accepted as part of your order or licence agreement. Browsing this website, requesting a demo or downloading an update notice does not place a paid order. Read these terms and the Cancellation & Refund Policy before paying.

A signed agreement takes priority for its expressly agreed scope and commercial terms. Otherwise, the confirmed order and these policies apply together. No order wording removes mandatory legal rights or a refund entitlement already agreed for that order.

The customer should name a billing contact and an authorised administrator, and keep their contact details current. Staff access does not by itself authorise someone to change the contract, transfer the account or receive a refund. We may check authority before acting on a sensitive request; we do not decide ownership disputes between a business and its staff.

Keep the accepted quote, dated policies, payment receipt and written changes. Important order and service notices use the contact details agreed for the order. A general website announcement does not replace an individual notice required by the agreement or law.

A paid licence gives the customer a limited, non-exclusive right to use the selected software for its internal business during the purchased term. It is not ownership of the software, a perpetual licence or permission to resell access. Use by staff must stay within the agreed device, user, company and role allowances.

Published PC and mobile allowances count devices; they do not promise the same number of individual user accounts. The order must identify the package, term, activation date and any user restrictions before payment. A demo or sample screen does not add features to your purchased package.

Contact support before replacing a computer or phone so that the old activation can be reviewed and the transfer arranged. Replacement fees, additional-device fees and any remaining-term calculation must be disclosed and agreed before charging. A new device does not automatically create a free extra licence.

Rising Star is the free mobile package for one phone. Its current data, invoice, storage and support allowances must be confirmed before activation; “free” does not mean unlimited usage. Changes to a free offer do not remove rights attached to an existing paid order.

Paid plans are offered for 12 or 36 months. The selected term is payable in advance; a monthly equivalent is a comparison, not a monthly instalment plan. Fixed-period licences do not renew or charge automatically. A future renewal uses the price disclosed and accepted for that new term.

Before payment, the written order must show the supplier, currency, total, VAT or other taxes, devices, activation schedule and any separate setup, training, migration or custom-work fees. Do not treat an unspecified service as included. Additional work or devices require an agreed price before they are supplied.

Pay only to the recipient and payment method confirmed for your order and retain the invoice and transaction reference. A website inquiry is not a payment instruction. If an advertised price contains an obvious error, we will explain it and seek agreement to the correction or return any payment for an unaccepted order.

See Pricing for package information. A later website change does not retrospectively change the price or agreed scope of an existing order.

Confirm that the required release, modules, integrations and trial are available before buying. Downloads may be temporarily unavailable during a release update. A release announcement, roadmap, sample, video or update-notice download is not a promise that a future feature is included or an active trial has started.

We provide software digitally. Activation and non-delivery remedies are described in the Cancellation & Refund Policy. We do not guarantee a particular business result, uninterrupted operation or compatibility with every device or third-party product. This does not remove any express commitment in your agreement or protection required by law.

Implementation, migration, training, integrations and custom development are supplied only within the agreed scope. The order should record deliverables, customer responsibilities, schedule, support channels, fees and any service-level agreement. Delays caused by missing access, records or approvals may require a revised schedule agreed with the customer.

Support for a fault in an agreed feature is different from a request for a new feature, data correction or custom integration. Report the version, expected result and steps to reproduce a problem using redacted examples. Work outside the agreed support scope requires a separate quote and approval; it must not be relabelled as extra work to avoid an existing obligation.

Changes to deliverables, integrations or migration scope must record the price, schedule and acceptance criteria in writing before the extra work begins. The customer should validate opening balances, imported records and agreed workflows before go-live. Testing or using a deliverable does not waive an unresolved defect or a mandatory remedy.

Maintenance, security fixes or events outside reasonable control may interrupt service. We will take reasonable steps to reduce disruption and communicate material changes. A website description does not create an additional uptime guarantee. An interruption does not remove any refund or remedy required by the order or law.

External banks, wallets, hosting networks and integrations have their own terms and availability. We are responsible for our own obligations; we do not control an independent provider. Confirm country-specific tax, reporting and integration requirements before relying on the software for compliance.

Your business data remains yours. You must have permission to provide it, including records about staff, customers and suppliers. Keep credentials private, assign suitable staff access, check imported records and reports, and maintain appropriate independent backups and exports. Tell support promptly about suspected unauthorised access.

We may access or process customer data only as needed to provide agreed services, support and security, follow lawful instructions or meet legal obligations. An ERP data-processing agreement should set the hosting, authorised access, backup, retention and exit arrangements before business records are uploaded. Your data is not licensed to us for unrelated publication or resale.

Bizovix supports business administration; it does not replace professional accounting, tax or legal advice. You remain responsible for reviewing filings and decisions. Customer backup duties do not excuse our own contractual or legal data-security obligations. See the Privacy Policy for website information and privacy requests.

Both parties must protect non-public information shared for the service, including business records, pricing, credentials, designs and technical material. Use it only for the agreed work, apply reasonable care, and share it only with people who need it and are bound to protect it. This duty continues after the service ends while the information remains confidential.

The duty does not cover information already lawfully known, independently developed, lawfully received without a confidentiality restriction or made public without a breach. A legally required disclosure must be limited to what is required, with advance notice where lawful and practicable. Nothing prevents lawful reporting to an authority.

A customer logo, testimonial, case study or identifiable business screenshot requires the customer’s written permission before promotional use. Permission to provide support does not grant publicity rights. Personal information also remains subject to applicable privacy duties.

• Do not use the service unlawfully, submit malicious code, access another customer’s records, defeat access controls or exceed agreed licence limits.
• Do not copy, resell, sublicense or reverse engineer protected software except where applicable law expressly permits it. Permission is required to use Bizovix branding beyond lawful reference to the product.
• Bizovix software, designs, documentation and branding remain the property of their respective owners. Customer records remain the customer’s property.

If a third-party claim arises from your unlawful content, infringement or deliberate misuse, you are responsible only to the extent of your proven contribution and applicable law. We must notify you and reasonably cooperate; this does not transfer responsibility for our own fault or permit a settlement to bind you without consent.

We may restrict access where reasonably necessary for a security incident, unlawful use, material breach or an overdue amount properly due under the order. Except where urgent action or law prevents it, we will explain the issue and provide a reasonable opportunity to resolve it. Restrictions should be proportionate to the issue.

You may choose not to renew. To cancel an active licence, follow the Cancellation & Refund Policy. Uninstalling software or changing a device does not itself request cancellation. Termination does not remove an accrued payment obligation, an approved refund or a right that must survive by law.

Arrange an export or backup when requesting cancellation. The service agreement must state export options, post-expiry access and retention; indefinite storage is not included by default. We will handle retained records according to that agreement, the privacy notice and applicable law.

Each party is responsible for loss caused by its own breach or wrongful conduct and must take reasonable steps to limit avoidable loss. We do not promise increased profit, tax approval or a particular commercial outcome. Mandatory warranties and expressly agreed service commitments remain applicable.

For business-to-business purchases, to the extent permitted by law and unless a signed agreement expressly provides otherwise, our total liability arising from the affected service is limited to the total fees paid or payable to us for that service under the affected order. To that same extent, we exclude indirect or consequential loss, including indirect loss of profit, opportunity or goodwill.

These limits do not reduce a refund due under the published policy and do not exclude fraud, wilful misconduct, gross negligence, liability for death or personal injury where it cannot lawfully be limited, or any mandatory consumer, privacy or other statutory right. They do not excuse a duty imposed by law or give either party immunity for its own unlawful conduct.

For an order or service concern, contact support with the order reference, a short explanation and the outcome requested. We will review the issue and communicate the next steps. You remain free to approach a competent regulator or court; contacting us is not a condition that removes that right.

Bangladesh law governs these terms, subject to any mandatory law that applies to the customer. Disputes may be brought before a court with lawful jurisdiction. Events outside reasonable control do not cancel accrued refund rights or suspend legal obligations indefinitely.

Updates carry a revised date and apply prospectively. Material changes to an existing paid agreement require the notice or agreement required by that contract and law. Keep the version supplied with your order. English is the reference wording; translations assist reading and do not override mandatory language rights or a signed agreement in another language.